CrewLayout

Support & FAQ

Short answers for owners and crew. Still stuck? Email crewlayout.com@gmail.com.

How does my crew join with a PIN?

The owner gives each worker a 4-digit PIN under Team and shares the company code. On the worker’s phone, open the app, tap Crew, and enter the company code and their PIN. A wrong PIN won’t get in.

If you see “Couldn’t reach join server”, the phone has no connection. It doesn’t mean the code is wrong. Check signal and try again. If the app looks out of date, close it completely and open it again.

Can crew clock in without signal?

Yes. Clock-ins and clock-outs are saved on the phone while it’s offline, and a “punches waiting” bar shows at the top. They send on their own when signal comes back. Stay signed in on that phone until they’ve sent.

Write scope is stuck on “Writing…”

If it takes too long, Write scope stops and fills in a basic scope you can edit. If it still looks stuck, check your signal, close and reopen the app, and tap Write scope again. If the notes box ever shows the word “Writing”, clear it and retype your notes.

Business email or my personal Apple ID?

Use your business email for the owner login, not the personal email tied to your Apple ID. That way the shop isn’t tied to one person’s phone, and password reset links go to a mailbox the business controls. Use the same business email on the company phone.

Forgot your password? Tap Forgot password on the Owner login and we’ll email a reset link. You can change the login email any time in Settings → Company login email.

How do I start a shop?

You can start it yourself. On crewlayout.com, enter your email in the pricing box and tap Start 7-day free trial. The Shop plan is $80.00 a month, owner and crew included, and the first 7 days are free. You’ll sign in with your business email and a password, create your shop, then add your business name in Settings and your crew under Team. Stuck? Email crewlayout.com@gmail.com.

Does the app take lunch off crew hours?

Only if the owner turns it on. In Settings → Crew hours: lunch, the owner can have 30 minutes taken off shifts over 6 hours. It’s off unless you turn it on, and a change only applies to shifts that start after you make it, so hours already recorded stay the same. When it’s on, crew can check No lunch to keep full hours.

Is there a free trial?

Yes, 7 days. You add a card to start, and the first $80 charge is on day 8. We email you 3 days before. Cancel before then at crewlayout.com/cancel or in Settings → Billing and you won’t be charged.

How do I cancel?

Online, anytime. In the app, open Settings → Billing → Manage or cancel plan. On any device, go to crewlayout.com/cancel and we’ll email you a one-time link. Or email crewlayout.com@gmail.com and we’ll cancel it for you. You keep access until the end of the month you already paid for. See the Terms for details.

Make scopes sound like your shop

Owners: go to Settings → Import past scopes. Paste old estimates or invoices, or upload a .txt or .csv file, and add a trade tag if you like. Write scope uses your closest past jobs as examples, so new scopes use your wording.

Card payments on invoices (Pay now)

Optional. In Settings → Card payments, turn on Accept card payments and tap Set up with Stripe. Stripe hosts the bank and ID checks. When Connect is ready, a checkbox on Send invoice lets you include a Pay now link. The customer pays on Stripe Checkout; money goes to your bank. CrewLayout does not take a cut. Stripe’s card fee is about 2.9% + 30¢ (exact fee set by Stripe).

You can still mark Paid by hand for cash or check. Turn card payments off anytime in Settings — new invoices won’t include Pay now. To refund a card payment, open Payments in your Stripe Express dashboard (Settings → Card payments → Stripe dashboard) and refund it there. The refund shows on the job by itself as a “Card refund” line and the job goes back to unpaid. Stripe keeps its processing fee on refunds.

How do I delete my account?

Owners: in the CrewLayout iPhone app, open Settings → Legal & data → Delete account and shop. It deletes the shop, its data and photos, the crew sign-ins and your owner sign-in. You can also email crewlayout.com@gmail.com from the account email. Crew members: ask your shop owner to remove you in Team.

What CrewLayout doesn’t do